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This privacy policy sets out how Isabella's Loft uses and protects any information that you give us when you use this website.
Isabella's Loft is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Isabella's Loft may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from January 1, 2008.
What we collect -
We may collect the following information:
· Your name and address for billing, shipping, and order fulfillment purposes
· contact information including email address
· demographic information such as zipcode, country, and IP address
· other information relevant to customer surveys and/or offers
What we do with the information we gather -
We require this information to fulfill your order at Isabella's Loft and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· We may use the information to improve our products and services.
· We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided IF you are opted in to receive email offers.
· We may use the information to customise the website according to your interests.
Security -
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Credit card payments for orders you place with Isabella's Loft are received on a RapidSSL protected secure server, with 128 bit Secure Sockets Layer (SSL) connections for your security and privacy. Your credit card information will be received on a secure payment page with a browser address beginning with "https". Also look for the gold "locked padlock" symbol on the bottom right corner of any online page that is receiving your personal credit information. For your protection your credit card number is not retained after order processing. We will ask for your CVV2/CID 3-digit security code on the back of your credit card during the order process to verify the cardholder's possession of the card. This 3-digit code is encrypted and is not retained at anytime to maintain CISP( Cardholder Information Security Program )compliance and our customer's credit card information.
Our Anti-Fraud Protection -
To further protect our customers, credit card payments may also be verified through additional screening for fraud. As a member of Merchant911.org, a national clearinghouse for internet fraud, we report all fraudulent or stolen credit card transactions to federal, state, local, or international law enforcement or regulatory agencies with jurisdiction.
How we use cookies -
A cookie is a small file which asks permission to be placed on your computer's hard drive. If you have cookies use enabled, the file is added and the cookie helps analyse web traffic or let's you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites -
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information -
You may choose to opt in to receive our monthly newsletter, news of upcoming product lines, special sales or discount coupons.
· If you have previously agreed to us using your personal information for sending you Isabella's Loft direct mail, you may change your mind at any time by writing to or emailing us at customerservice@isabellasloft.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you information regarding your order being received and notice of shipment when your order is fulfilled.
Your Account and Password -
When you register as a customer at Isabella's Loft you will create a password for your account with us. Your correct user name and password are required to access your account information. We'll be happy to resend a forgotten password to you for account access. |
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